Support
Effective October 13, 2026
Answers to common questions. For anything else, see Contact below.
How do I restore my purchase?
Open Parlecho and choose Restore Purchases, on the purchase screen or in Settings. Use the same Apple ID you bought with. Your subscription or lifetime purchase is then unlocked again.
How do I cancel my subscription?
On your iPhone open Settings, tap your name, then Subscriptions, choose Parlecho and cancel. Apple manages subscriptions, so deleting the app or your Parlecho account does not cancel it.
How do I delete my account?
In the app open Settings and choose to delete your account. Your progress and sign-in are removed from our servers. Your subscription is not cancelled by this; cancel it in your Apple ID settings. More detail is in the privacy policy.
How do I change the language?
There are two settings. The interface language (English or Vietnamese) and the language you are learning can both be changed in Settings. Changing one does not affect the other, and your progress in each language is kept.
Does Parlecho work offline?
Yes, for lessons that are already downloaded. Downloading new lessons, syncing your progress and buying or restoring need an internet connection. What you do offline is saved and synced the next time you are online.
Does Parlecho keep my voice recordings?
Recordings stay on your iPhone and are never uploaded. They are deleted automatically after 30 days by default, and you can delete them at any time in Settings.
Will I keep my progress on a new phone?
Sign in with Apple in Settings to keep your progress across devices and reinstalls. Without signing in, your progress is stored on the device you use.
I found a mistake in a lesson.
Thank you. Use the report button on the lesson item, choose a reason and, if you like, add a short note. Please do not include personal information.
Contact
Open an issue on our public support page: GitHub Issues. Tell us what you were doing and which iPhone and app version you use. Issues are public, so do not post your recovery code, account ID, voice recordings or any personal information.
Privacy and account requests
If you cannot open the app to delete your account, or you want to use another right described in the privacy policy, open a privacy request. Issues are public, so do not post your recovery code, account ID, voice recordings or any personal information. Say only that you have a privacy request, and we will point you to a private way to verify it. In the app you can delete your account yourself: open Settings and choose to delete your account.